eBay email

eBay email

Documentation

We're moving!

This whole site is being moved to a shiny new server - as are all my sites, in fact. Apologies for the bumpy road ahead, but at the end of that road things will become fast and smooth.

Once the site at the new server is ready, this message will automatically disappear!

Meanwhile, you can see how the move is progressing at the status page.

If you report a "phishing" spam to eBay, it must be a direct forward (not forward as attachment, and not a SpamCop report); any mail that is not a direct forward cannot be processed by them and will result in a mail like this (emphasis mine) - and if you report via SpamCop you may not even see such a response but your report is not received:

ALERT: Your email has not been received by eBay.

We reserve the spoof@ebay.com email address for handling reports of Web 
sites that have been set up to impersonate eBay. In order to investigate
these reports in a timely manner and provide help to members who have 
been affected by this type of activity, we only accept emails that are 
forwarded to this address.

If you received this message after attempting to report an email that 
appears to have come from eBay but actually directs you to another site,
you must forward the message to us again by using the forward function 
of your email program. Make certain that spoof@ebay.com is in the "to" 
field. Do not alter the subject line, add text to your message or 
forward the email as an attachment. 

To help our members better protect themselves from spoof Web sites, we 
have developed a new feature for the eBay Toolbar called Account 
Guard. Account Guard includes an indicator of when you are on an eBay 
or PayPal Web site, buttons to report fake eBay Web sites, and a 
password notification feature that warns you when you may be entering 
your eBay password into an unverified site. To learn more about the eBay
Toolbar with Account Guard, open a new browser and type 
www.ebay.com/ebay_toolbar into the address bar. Note that eBay will 
never send you an email that includes a download as an attachment or a 
link that goes to a page with a download.

eBay also recommends that you ensure that your Web browser, operating 
system, and virus protection software are up to date. Check for updates 
at the Windows Update link on www.microsoft.com and scan your computer
for viruses often.

If you have any other concerns, please use our Help system by clicking 
on "help" at the top of the eBay home page.

IMPORTANT

**Please do not respond to this email, as your reply will not be 
received.**

Best regards,

eBay SafeHarbor Team